Frequently Asked Questions
How long will my order take to arrive?
We’re incredibly excited to have just launched Tipi! As a brand-new business, we’re currently preparing and dispatching orders in small batches, so your order may take a little longer to arrive than you’d usually expect.
At present, due to exceptionally high demand, please allow approximately 1–2 weeks for your order to arrive. Please refer to the estimated delivery date shown at checkout and in your order confirmation email for the most up-to-date information.
How will I know when my order has been dispatched?
We’ll send you an email as soon as your order is on its way, along with any available delivery or tracking information.
Where are your products made?
Our confectionery is crafted in small batches in Lincolnshire, with a focus on quality ingredients, exciting flavours and products that feel just as special to give as they do to receive.
How should I store my Tipi treats?
For the best experience, we recommend keeping your Tipi treats sealed in their original packaging and stored in a cool, dry place away from direct sunlight and heat. Please refer to the individual packaging for any product-specific storage instructions.
How long will my products keep?
Best-before dates vary depending on the product. You’ll find the relevant best-before information on the packaging of each item you receive.
Where can I find allergen information?
Full ingredient and allergen information is provided on our product packaging. If you have an allergy or dietary requirement and would like to check something before ordering, please contact us at hello@tipiconfectionery.co.uk.
Are your marshmallows suitable for vegetarians?
Our standard marshmallows contain bovine gelatine (Halal certified) and are therefore not suitable for vegetarians or vegans. Please always check the individual product information before purchasing.
Can I send Tipi products as a gift?
Absolutely! Tipi treats are made for gifting, sharing and enjoying. You can enter the recipient’s delivery address when placing your order.
What happens if there is a problem with my order?
We want you to be delighted with your Tipi order. If something isn’t quite right when it arrives, please contact us at hello@tipiconfectionery.co.uk with your order number and details of the issue, and we’ll be happy to help.
Do you offer wholesale?
Yes! Our wholesale collection is available to retailers through FAIRE, where you can browse the range, view wholesale pricing and place an order.
For larger or bespoke wholesale enquiries, please contact hello@tipiconfectionery.co.uk.
Can Tipi attend my event?
Yes! Our event offering includes our Marshmallow Toasting Experience, alongside a selection of indulgent Tipi treats and seasonal offerings. For event, corporate or partnership enquiries, please contact hello@tipiconfectionery.co.uk.
How can I contact Tipi?
We’d love to hear from you. For questions about an order, our products, wholesale, events or anything else, please email hello@tipiconfectionery.co.uk and a member of our team will be happy to help.
Sweet moments shared™.